Cancellation & Refund Policy

At Marketing with Safal, we aim to deliver high-quality digital marketing and freelancing services. To ensure transparency and fairness, we have defined the following Cancellation & Refund Policy for our clients.

1. General Policy

• Payments made through our website are for digital services such as website development, logo design, SEO, online ads management, and other digital solutions.

• Refunds are limited to the conditions explained below and will not apply beyond those circumstances.

2. One-time Services

• Clients are entitled to a 24-hour rethink window from the time of payment.

• Within this 24-hour period, cancellations will be accepted and a full refund will be issued.

• After 24 hours, we allocate resources and officially begin the project. From that point onward, no refunds will be issued.

Example:
If you purchase a logo design on 5th January at 10:00 AM, you may cancel and request a refund until 6th January at 10:00 AM. After this period, work begins and the payment becomes non-refundable.

3. Monthly / Retainer Services

• For services billed on a monthly or recurring basis, refunds are not applicable once the billing cycle has started.

• Clients may request cancellation at any time, but it will only apply to future billing cycles. Payments already made for the current month are non-refundable.

Example:
If you subscribe for SEO services on 1st January, and request cancellation on 10th January, the January payment remains non-refundable. Your subscription will not renew from February onwards.

4. Duplicate Payments

• In cases where a client accidentally makes duplicate payments for the same service (due to technical errors, accidental transactions, or bank issues), the excess amount will be refunded.

• Refunds for duplicate transactions will be processed within 7–10 business days to the original payment method only.

5. Refund Processing

• Refund requests must be made via our Contact Us page or by emailing us at [contact@marketingwithsafal.com].

• If approved, refunds will be initiated within 7–10 business days.

• Note: All refunds, if approved, will be credited back to the original source of payment
  (same card, bank account, or UPI) only.